Conditions of return
The products sold are guaranteed up to 90 days from the date of delivery is considered to returns, exchanges and / or refunds the following reasons.
1. defective item: Those who have problems in performance that are due to faulty factory here should consider the following points.
a. The warranty is 30 days from the date the package is received.
b. The warranty will not cover items that are defective due to improper handling by the user or that have bumps or breakages caused by the user.
c. You must enter www.plazaprime.com with your user name and send us your claim through "Contact us" and select the subject "Claims and guarantees".
d. You will need to attach photos of the packaging package from the front as well as the back; photos or videos of the defective item; the description of the defect or mark the defective area on the photo or video; Image of the SKU (Item Code) and the item's purchase order number, customs declaration (If applicable and if you have it).
e. We will answer your message within a period of no more than 48 hours where we will confirm the acceptance or not of your claim.
f. Once the claim is evidenced, we will proceed to apply the guarantee where at your choice we can send another product equal to the one purchased by you with a 20% refund of the price that the customer paid for the product or we will only make a full refund of your money.
g. You do not need to ship the defective product.
2. Article received incorrect or incomplete: If the item that our customers receive is completely different order to realize and / or missing accessories should follow this procedure.
a. You must enter https://www.happeno.com/store/tiendaprime with your user name and send us your claim through "Contact us" and select the subject "Claims and guarantees".
b. You will need to attach photos of the packaging package from the front as well as the back; photos or videos of the item received where the difference and / or lack of accessories of the product can be seen with respect to the order placed.
c. We will respond within a period of no more than 48 hours where we will confirm the acceptance or not of your claim.
d. Once the claim is evidenced, we will proceed to apply the guarantee where, in the case of incomplete items, we will send the missing parts and we will refund 10% of the value of your purchase; and for items that are different from those purchased (Does not apply due to color tone difference), another item will be sent as requested in your initial purchase order plus a refund of 10% discount of the value of your purchase or only the full refund of your money without product replacement.
Estimated shipping times
: 1-1 Business Days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Questions about your order?
Please
contact me if you have any problems with your order.
